Frequently Asked Questions
How do I prepare for an appointment?
Ensure your primary veterinarian knows you that your pet has an appointment at our office. Some primary veterinarians require permission from you, the owner, to forward your pet’s medical records to our office. This transfer of records must be done prior to the day of your pet’s appointment so that we may review these documents. It is helpful to bring with you all medications that your pet is currently receiving and has received for the current issue. These steps ensure we are up-to-date on your pet’s disease course and are able to best modify their treatments. On the day of the appointment, arrive at least 10 minutes earlier than your scheduled appointment.
What if I am not able to attend the appointment with my pet?
If the owner of the pet will not be attending the appointment, please contact our office before your pet’s appointment to inform us if we should discuss findings with (1) you (the primary owner) via a phone call during your pet’s appointment time OR (2) in the examination room with the person bringing your pet to the appointment (the person bringing your pet to the appointment will relay the information to you after the appointment).
How do I prepare my pet for surgery?
For otherwise healthy adult animals, the night before surgery, no food after 10pm and water is okay until you leave for the hospital the morning of surgery. Special instructions specifically for diabetic dogs are as follows: food and insulin as normal the night before surgery; the morning of surgery, withhold food and administer a half dose of insulin at the normal time; water is okay until you leave for the hospital. If your pet is less than 6 months of age or you have specific questions, please contact our office.
Do you perform OFA certification?
Yes, our board-certified veterinary ophthalmologists perform OFA examinations by appointment. The OFA Companion Animal Eye Registry (CAER) is a program designed to provide information to breeders regarding inherited eye conditions in order for breeders to make informed breeding decisions. If you have scheduled or would like to schedule an OFA CAER examination, please register your pet at the following website: www.ofa.org
What payment methods do you take?
We take Visa, Master Card, Discover and CareCredit.
We do not provide ‘payment plans’ through a third party named CareCredit®. CareCredit® is a credit card through GE which offers a 180 day interest-free period to pay off your balance. For more information and to apply, please visit the following website: www.carecredit.com/apply